CODE 20-05 | MAY 15, 2020
LEADING THROUGH COVID-19: Controlling Your Story During Crisis
GUEST: Dr. Linda Shell, MA, RN - "The Leadership Doctor"
We are living in unprecedented times. The world as we know it is rapidly changing. Just a few short weeks ago, none of us would have dreamed we would be where we are today. We are navigating unknown waters with the COVID-19 virus. Research indicates that those with increased levels of resilience not only survive in such environments, but often THRIVE, resulting in increased work performance, job satisfaction and reduced turnover. Increased quality and customer satisfaction also correlate to higher levels of resilience. Dr. Shell will lead the conversation about the concept of resilience, providing practical tips for building resilience in both self and others… and learning to THRIVE!
Join Carmen and Dr. Shell for an hour that could rejuvenate your resilience!
CODE 20-04 | APRIL 17, 2020
STRATEGIES FOR TURNING SOCIAL DISTANCING INTO SOCIAL ENGAGEMENT
GUEST: Megan Hannan, Action Pact Consultant
Healthy social engagements are never more important than during troubling times like these. But how do we encourage them in our care environments? Our two experts, Megan and Carmen, have much to share on the subject.
Megan, creator of Action Pact’s PersonFirst® program, will discuss how to strengthen relationships with those living with cognitive loss by always putting the person first. She also will advise us about some unique Action Pact offerings, including soon-to-be released videos of elders sharing their experiences in surviving hard times that can help us through the current crisis.
Carmen, co-author of Action Pact’s book, Vibrant Living, will share ideas for “creating an expectancy of engagement,” getting to know each other better, discovering that everyone is famous for something, and creating a “Wisdom Book”.
CODE 20-03 | MARCH 20, 2020
THE POWER OF LANGUAGE TO CREATE CULTURE
GUEST: Sonya Barsness, Gerontologist
Unfortunately, the language of long-term care can be institutional. Even CMS notes this by encouraging the elimination of labels at Tag F550. Are institutional words like these heard in your culture?
Facility, beds, frontline, work the floor, toileting, non-compliant, behaviors, difficult, activities, dietary, resident, elope, expire, feeder
Consider a personal and community-wide commitment to use softer, more dignified language. The great news is that changing language costs no money yet does wonders to shift an institutional culture to a natural, normal, culture of home instead. Join Hostess Carmen Bowman as she shares from the paper of the same title, which she co-authored.
Non-institutional language raises the bar: it drives practice, improves life satisfaction, and is required by CMS requirements.